Description

Salary Estimate: $63752.00 - $89252.80 / year
Learn more about the benefits offered for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we’ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.

That same passion for excellence in the classroom extends to our offices. At Galen, you’ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.

If you’re looking for a career where you can make a difference, grow professionally, and be part of a caring team, we’d love for you to apply for the Student Financial Services Manager position today!

Click here to learn more about Galen!

Position Overview:

The Student Financial Services Manager will create a service-oriented environment committed to supporting student educational goals by providing high quality financial aid counseling and support and providing a comprehensive approach to financial aid and student accounts advisements.

Position Responsibilities

1. Provide leadership to campus financial aid support, student accounts and VA benefit services teams.

2. Oversee student accounts receivables, including, but not limited to, payment plans, account reconciliations, payment administration, collection procedures, resolving discrepancies, and communication.

3. Utilize discretion in the enforcement and application of college policies, including, but not limited to, holds, collections placements, and drops.

4. Proactively prepare, review, and analyze reports on outstanding accounts, identifying trends, and directing staff to take action to minimize unpaid balances.

5. Ensures that eligible and prospective VA students are informed about their benefits, new and existing laws, and services available to them through the department.

6. Facilitates and ensures compliance with federal, state, and other agencies to meet the U.S. Department of Veteran Affairs laws governing veterans' educational benefits. Serve as a VA certifying official and contribute to the success of the military student population.

7. Evaluate and improve the practices of the student experience, including timely, effective, and positive engagement with the active student population to increase awareness of financial responsibility and options for funding their education.

8. Utilize CRM systems for monitoring and reporting purposes.

9. Oversee all aspects of financial aid support, student accounts and VA benefit services including hiring, training, and developing of new and existing team members. 1

10. Evaluate individual team member’s performance on a frequent basis through observations and other coaching opportunities. Provide monthly, quarterly, and annual performance feedback and plans of action, as needed.

11. Assisting the Operations Leader in improving the processes of the day-to-day operations of the department.

12. Assist in preparation of accrediting agency reports.

13. Perform other duties as needed to support the administrative services of the campus.

14. Assist with graduation ceremonies and/or new student orientations, as needed.

15. Other duties as assigned.

Position Requirements:

Education: Bachelor’s degree or equivalent work experience.

Experience: Leadership experience with current best practices in financial aid, student accounts, or VA benefits services preferred. Experience with process-improvement initiatives and leadership in change-management environments preferred. Experience with Microsoft Office Suite including Outlook, PowerPoint, Excel, and Word required. CRM experience preferred.

Special Qualifications: Excellent communication skills, integrity, and the ability to collaborate effectively with internal and external constituents.

Physical/Mental Demands & Work Environment: Must be able to work flexible schedule to include some evenings and occasional weekends. Ability to travel to local outside businesses, education institutions, etc. Must be able to sit at a desk for eight hours at a time.

Degree of Supervision: Minimal.

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial well-being
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for children, elders, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits.

Note: Eligibility for benefits may vary by location.

Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE).

Galen’s Compassionate Care Model Values

• Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.
• Character: I act with integrity and compassion in all I do.
• Accountability: I own my role and accept responsibility for my actions.
• Respect: I value every person as an individual with unique contributions worthy of consideration.
• Excellence: I commit myself to the highest level of quality in everything I do.

Learn more about our vision and mission.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.